No broadband for over 2 weeks!

[Ajd239]

I requested a cancellation of my sky package due to cost increases, however, they then offered me a sufficient deal to stay ( tv and broadband all in). However, my broadband has been cancelled despite me having an active contract in place. I've spoken to the technical team 10 times over 18 days (issue started in 2/1/25) and been told 3/4 different stories. Finally , they confirmed broadband had been cancelled with open reach and they would investigate to get back on. Despite it being escalated nearly 10 days ago there has still been no resolution, nor has there been any reason given as to why the back office haven't actioned the escalation (which I'm told should have been done within 72 hours, excluding working days). The technical team have advised it is with the back office to resolve but they haven't picked it up yet. How hard can it possibly be to turn it back on, surely not 18 days worth of  inactivity. As I see it, I cancelled the package, then stopped the cancellation, which was confirmed by sky, however, it would appear (to me) that they then failed to stop the cancellation via openreach of the broadband, therefore the cancellation led the line, which now needs to be reactivated. 
Currently, no LAN  light on the openreach box, just  power and PON. Can someone help before my 3 kids drive me to the lunatic asylum!! Thanks 

[Ajd239]

 

[Mark39]

Unfortunately we've seen instances before of Openeach proceeding with a cancellation when Sky have subsequently advised them that it's not going ahead.

There's a lead time for Openreach to re-provision the service of 14 days for a copper-based service, perhaps the same for fibre optic.

[Ajd239]

Day 25 and still no update as to what is going on or any kind of resolution forthcoming! Surely reinstating a broadband line that has been cancelled in error due to miscommunication or lack of communication between sky and Openreach shouldn’t be that hard to rectify, and it certainly shouldn’t take 25 days to not even find a way to fix the issue.

Depsite 13 calls and 3 hours on the phone to try and get an answer over 25 days, being passed from one dept to another, I am now no closer to knowing what the plan is to fix it... thoughts?