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Discussion topic: Openreach modem missing power cable

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This message was authored by: aw98

Openreach modem missing power cable

I received my sky hub but when i went to connect it to my ONT i realised there is a missing power cable, cant seem to get in touch with sky to fix this issue, can i just order one online and use that?

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This message was authored by: Chrisee

Re: Openreach modem missing power cable

Posted by a Superuser, not a Sky employee. Find out more

@aw98 You cannot buy the power supply and cable for an Openreach ONT it has to come from Openreach soyou need to speak to Sky. To help I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by: Mr+Flibbles+86

Re: Openreach modem missing power cable

Thanks for escalating this. We’ve sent an invite to chat.

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