why is my broadband bill £39-50 but it is shown as £27-00 on your website?

[jmck93]

i have called to lower this but you can't. i have been with sky for around 25 years but you are not willing to give me the same price as a new customer

[GD1]

@jmck93  Your're not talking to Sky we are all customers so you won't have spoken to anyone here, Sky are not obliged to offer new customer discounts to existing customers.

I dare say when you were a new customer you would have been provided new customer discounts.

[PandJ2020]

---

@jmck93 wrote:

i have called to lower this but you can't. i have been with sky for around 25 years but you are not willing to give me the same price as a new customer

---

That's because you're not a new customer.  The answer is to move to another provider where you are a new customer.