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Discussion topic: I would like to speak to a real person at sky what's the number?

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This message was authored by Mark39 This message was authored by: Mark39

Re: I would like to speak to a real person at sky what's the number?

Posted by a Superuser, not a Sky employee. Find out more

@dad1001 wrote:

Ware are they then i been trying to contact them all day


What has happened when you've called?

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: I would like to speak to a real person at sky what's the number?

Posted by a Superuser, not a Sky employee. Find out more

@dad1001 wrote:

Ware are they then i been trying to contact them all day


How have you been trying to contact them?

 

Sky have a number of methods of contacting them including via the Sky Help Team accounts on X and Facebook, alongside calling them.

 

They also have a number of online help documents available from https://www.sky.com/help/home which can help self resolve some common issues.

Sky Stream and Sky Broadband customer

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Please mark a response as an ANSWER if it has solved your query/issue


Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I would like to speak to a real person at sky what's the number?

Posted by a Superuser, not a Sky employee. Find out more

@dad1001 

They are there. You just have to be patient and wait to get through to an agent. Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by dad1001 This message was authored by: dad1001

Re: I would like to speak to a real person at sky what's the number?

dont have x or xbox or facebook why dont they just have customer service here

 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I would like to speak to a real person at sky what's the number?

Posted by a Superuser, not a Sky employee. Find out more

@dad1001 
To call Sky dial 150 (free) from a Sky Talk landline or a Sky mobile or alternatively use the following link
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number.

The posting of full phone numbers isn’t permitted on the forum.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by dad1001 This message was authored by: dad1001

Re: I would like to speak to a real person at sky what's the number?

dont have sky landline and there phone calls cost a fortune on mobile and they just have stupid bots there too

No actual humans

This message was authored by GD1 This message was authored by: GD1

Re: I would like to speak to a real person at sky what's the number?

Posted by a Superuser, not a Sky employee. Find out more

@dad1001  Calls to 01, 02 & 03 are normally free with most mobile providers or charged as a local call, if you refuse to call them then sadly thre isn't much the community can do to help.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by dad1001 This message was authored by: dad1001

Re: I would like to speak to a real person at sky what's the number?

we all now the comunity can not help with issues that why sky have this in place

As why would you be here

Its clearly just another way for sky to refuse to give any assistance and to hope customers get tired of looking and then forget about the issues

As no assistance is given here by sky customer service

 

This message was authored by GD1 This message was authored by: GD1

Re: I would like to speak to a real person at sky what's the number?

Posted by a Superuser, not a Sky employee. Find out more

@dad1001 wrote:

we all now the comunity can not help with issues that why sky have this in place

As why would you be here

Its clearly just another way for sky to refuse to give any assistance and to hope customers get tired of looking and then forget about the issues

As no assistance is given here by sky customer service

 


1000s of customer would disagree, 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by dad1001 This message was authored by: dad1001

Re: I would like to speak to a real person at sky what's the number?

clearly 1000s think the same as me as there is massive amounts of  com[laints about the same issues i am having

so clearly its an issue

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: I would like to speak to a real person at sky what's the number?

Posted by a Superuser, not a Sky employee. Find out more

@dad1001 wrote:

clearly 1000s think the same as me as there is massive amounts of  com[laints about the same issues i am having

so clearly its an issue


@dad1001 Sky must be doing something right as they have once again topped OFCOM's stats for the least complained about Telecoms and Pay TV service provider: https://www.ofcom.org.uk/phones-and-broadband/service-quality/latest-telecoms-and-pay-tv-complaints-... 

Sky Stream and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by MightyQuinn This message was authored by: MightyQuinn

Re: I would like to speak to a real person at sky what's the number?

Posted by a Superuser, not a Sky employee. Find out more

@dad1001 wrote:

clearly 1000s think the same as me as there is massive amounts of  com[laints about the same issues i am having

so clearly its an issue


Hi @dad1001   Talking about complaints, have you tried that avenue? Call, write, email or message.

https://www.sky.com/help/articles/how-to-make-a-complaint

This message was authored by Oscar4 This message was authored by: Oscar4

Re: I would like to speak to a real person at sky what's the number?

 Red to see why my tnt sport will not work purchased yesterday but still not work but it says it's active 

This message was authored by MightyQuinn This message was authored by: MightyQuinn

Re: I would like to speak to a real person at sky what's the number?

Posted by a Superuser, not a Sky employee. Find out more

@Oscar4 wrote:

 Red to see why my tnt sport will not work purchased yesterday but still not work but it says it's active 


Hi @Oscar4   Have you tried a box power reboot? Just in case you are not aware, this is a customer helps customer community, not Sky customer services.

This message was authored by James387 This message was authored by: James387

Re: I would like to speak to a real person at sky what's the number?

Please I need sky phone number is sky work on Saturday 

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