Tablet return

[K7ng85]

Hi I returned a tablet as it wasn't up to expectations how long does it take to be removed from my devices so I can order a diffent one as I can't order till it's removed as I have 5 device with that on there 😟 TIA 👍🏻

[caesarome]

Devices returned to Sky can take up to 150 days to be removed from the account but can also take 2-3 weeks to be processed as a returned item. If you can't order another device give Sky a call to see if they can help. 150 is the umber from a phone that has a Sky sim in it.

[K7ng85]

thanks for the reply was that a typo? 150days (5months) 😮 that's a long time why on earth would it take that long lol 

surly it should be removed once the return is processed and the billing and payment made are refunded 🤔 

[caesarome]

Sadly that isn't a typo which is why as suggested it is worth calling Sky.

[K7ng85]

Thanks I will contact them in couple weeks when the return is processed and see if they can remove it sooner then 150days 👍🏻