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This message was authored by: Aarav

Message posted on ‎28 Dec 2024 05:41 PM

Unnecessarily charged

Why did they charge me this month. I have already given notice

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This message was authored by: Daniel0210 Answer

Message posted on ‎28 Dec 2024 05:43 PM

Re: Unnecessarily charged

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@Aarav 

Billsare generated 14 days before a payment date. As you have to give 14 days notice to leave Broadband billing continues in the notice period. Any overpayment is then reimbursed. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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Avatar for Daniel0210
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This message was authored by: Daniel0210 Answer

Message posted on ‎28 Dec 2024 05:43 PM

Re: Unnecessarily charged

Posted by a Superuser, not a Sky employee. Find out more

@Aarav 

Billsare generated 14 days before a payment date. As you have to give 14 days notice to leave Broadband billing continues in the notice period. Any overpayment is then reimbursed. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: PandJ2020

Message posted on ‎28 Dec 2024 05:52 PM

Re: Unnecessarily charged

Posted by a Superuser, not a Sky employee. Find out more
@Aarav wrote:

Why did they charge me this month. I have already given notice

Timing is critical.  But as we're other customers here we cannot see your account...

I am just another Sky customer and my views are my own even if you don't like the answers
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