Sky broadband admin fee

[Catherine32]

I'm trying to get sky wifi max and it says that there's a broadband admin fee of £10 per month and then under that it says savings is £9.95 could someone please help explain all this admin fee please for wifi max.

[caesarome]

If there is an admin fee then usually it is a one off fee and not payable each month. The saving would be based on what you are paying at present I would presume ?

[Catherine32]

I checked the deal again and the admin fee is saying monthly 

[TimmyBGood]

---

@Catherine32 wrote:

 the admin fee is saying monthly 

---

Directly through Sky or from another source?  Sky definitely doesn't charge a monthly admin fee: that's a one-off thing on a contract change, and frequently not charged at all.

Note that the full list price for the WiFi Max service is £10 per month, although it's typically heavily discounted.

[Confusedmuchas]

i have also been charged a £10 admin fee after asking them several times if i will be charged and each time they said no, i was disputing my  bill being high and they have the cheek to add an admin fee onto

my bill, i record all the calls now. its usually when i get through to the indian office i know they going to feed me with **bleep** it happens every time

[Daniel0210]

@Confusedmuchas 

Call again - or make a complaint- they'll be able to listen back to the original call to confirm exactly what was said. 

[Confusedmuchas]

i wouldnt mind but it was the complaints number i had actually called, its annoying that i have to make like over 30 calls just to settle a complaint!