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Discussion topic: Payment won't accept for mini box

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This message was authored by Amanda121 This message was authored by: Amanda121

Payment won't accept for mini box

I am trying to order a third mini box, every time I get to the payment bit it looks to go through then says hit a problem.
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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Payment won't accept for mini box

Posted by a Superuser, not a Sky employee. Find out more

@Amanda121 wrote:
I am trying to order a third mini box, every time I get to the payment bit it looks to go through then says hit a problem.

I'd suggest trying another browser or perhaps clearing your temp internet files and cookies from the broswer and try again. Also make sure you don't have any VPNs connected and they will have an affect on parts of the Sky website.

 

If that doesn't solve the problem then you will need to call Sky to order.

 

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number. If you are in the ROI on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Sky Stream user. Former Sky+ HD and Sky Broadband customer

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