Have Cinema but am asked for red dot upgrade

[RoxD]

Hi, I have Sky Cinema, but I am asked to press the red dot button to upgrade before I can watch it.

Why is that and what might the upgrade be?

[caesarome]

@RoxD 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @RoxD an invite to chat.

[RoxD · Accepted solution]

Hi , I called and it turns out the red dot appears for movies that are UHD. When I signied up for this last package I thought this meant that it was just an option to view movied in higher definition than HD and did not feel that was necessary for me. Now it turns out there are a range of movies only offered in UHD. That was misleading. However the chap on the phone was very helpful.