Bills and statements

[Kdubs]

I would like to access my bill for my accunt dating back to 2018 & 2019 but they are not listed.

Help?

[Mark39 · Accepted solution]

A history of two years is available online. For beyond that you'll need to give Sky a call.

[S1rsparky]

I have attempted to obtain my mobile statement  online can read the screen , but when you attempt to download nothing happens. Why do we have Sky support - when they don't support.

[Mark39]

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@S1rsparky wrote:

I have attempted to obtain my mobile statement  online can read the screen , but when you attempt to download nothing happens. Why do we have Sky support - when they don't support.

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What have Sky said, then?

[caesarome]

Have you tried using a different web browser or device to downloading your bill ?

[Kdubs]

I'll give them a call and will update afterwards

[S1rsparky]

@Mark39

I have contacted Sky by Telephone - I have not had a personal conversation , 

I can only obtain the automated system, so now I have written to Sky Support, if there is any ?

[S1rsparky]

@Kdubs 

I have been calling Sky Support regularly since Tuesday 30th January 2024.

Can only obtain the automated service ,does no-one answer the telephone anymore, so now I have written to Sky.

[Mark39]

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@S1rsparky wrote:

@Mark39

I have contacted Sky by Telephone - I have not had a personal conversation , 

I can only obtain the automated system, so now I have written to Sky Support, if there is any ?

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When you call, try saying nothing when you're asked why you're calling. Just wait and you should eventually be asked if you want to speak to an adviser.