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Discussion topic: Netflix charges

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This message was authored by Kirstiepearce26 This message was authored by: Kirstiepearce26

Netflix charges

Hi I've had Netflix's for months through my sky bill but it was meant to be part of my package and I've never noticed I pay for it, can this be sorted out


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This message was authored by TimmyBGood This message was authored by: TimmyBGood Answer

Re: Netflix charges

Posted by a Superuser, not a Sky employee. Find out more

@Kirstiepearce26 

 

I'd suggest being cautious: Netflix is typically not free, because they really need the money ; )

 

Sky has had a myriad of 'free' periods, 'free: trials and extended discounts which complicates things, and it's also not exactly unknown for salespeople to occasionally stretch the truth.

 

The Ultimate TV add-on upgrades Signature to include Netflix, but that's definitely not free unless it's specifically offered as an incentive (and time-limited) deal: that you're seeing this as a billed item suggests this wasn't the case for you.

 

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This message was authored by caesarome This message was authored by: caesarome

Re: Netflix charges

Posted by a Superuser, not a Sky employee. Find out more

Your post isn't to clear, are you saying you are paying for Neftlix via Sky but don't have access to it ?

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Kirstiepearce26
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This message was authored by Kirstiepearce26 This message was authored by: Kirstiepearce26

Re: Netflix charges

Paying for Netflix's but should be part of my package 

This message was authored by Mark39 This message was authored by: Mark39

Re: Netflix charges

Posted by a Superuser, not a Sky employee. Find out more

....or do you mean you're being charged by Sky AND Netflix?

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Netflix charges

Posted by a Superuser, not a Sky employee. Find out more

Only the Standard With Ads tier is included with Sky, so if you are on a different tier you will be paying an "upgrade" fee. Also have you linked your Sky and Netflix accounts? If you haven't and you previously paid for Netflix yourself then that would be the reason Netflix are still charging you.

 

https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix 



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Kirstiepearce26
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This message was authored by Kirstiepearce26 This message was authored by: Kirstiepearce26

Re: Netflix charges

No I only have a Netflix's account through sky, sky set it all up when I renewed my package but I was told if would be included for free

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Netflix charges

Posted by a Superuser, not a Sky employee. Find out more

@Kirstiepearce26 wrote:

No I only have a Netflix's account through sky, sky set it all up when I renewed my package but I was told if would be included for free


So are you seeing a Netflix charge on your Sky bill? What exactly does it say on the sky bill?



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Kirstiepearce26
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This message was authored by Kirstiepearce26 This message was authored by: Kirstiepearce26

Re: Netflix charges

A £6 ultimate add on 

This message was authored by oj01 This message was authored by: oj01

Re: Netflix charges

Posted by a Superuser, not a Sky employee. Find out more

@Kirstiepearce26 wrote:

A £6 ultimate add on 


That would be the cost of the add on that gives you Netflix for "free".

If you believe that you negotiated with Sky to get Ultimate add on reduced, you will need to contact them. 


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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Netflix charges

Posted by a Superuser, not a Sky employee. Find out more

@Kirstiepearce26 

 

Netflix through Sky is not free and never has been.  The cost of whatever Netflix had as their entry level tier at the time is bundled in some (more expensive) Sky subscriptions and added on to others, albeit at a somewhat lower rate than Netflix charges directly, unless the Sky user specifically has a legacy product such as 'Signature' which doesn't include Netflix at all.

 

References to 'free Netflix' found online are largely the result of careless journalism:  much better phrasing would be 'Netflix included'.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Kirstiepearce26
Topic Author
This message was authored by Kirstiepearce26 This message was authored by: Kirstiepearce26

Re: Netflix charges

Yes it's me at to be free, I know other people that also have it free as part of the package 

This message was authored by TimmyBGood This message was authored by: TimmyBGood Answer

Re: Netflix charges

Posted by a Superuser, not a Sky employee. Find out more

@Kirstiepearce26 

 

I'd suggest being cautious: Netflix is typically not free, because they really need the money ; )

 

Sky has had a myriad of 'free' periods, 'free: trials and extended discounts which complicates things, and it's also not exactly unknown for salespeople to occasionally stretch the truth.

 

The Ultimate TV add-on upgrades Signature to include Netflix, but that's definitely not free unless it's specifically offered as an incentive (and time-limited) deal: that you're seeing this as a billed item suggests this wasn't the case for you.

 

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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