Being charged when I have left

[AlanCo]

Help, after being on the chat for an hour I got told that's its not open at the moment.....shocking!

My problem is I spoke to someone at sky months ago and told them to close my account as I was leaving after 22 years. For some reason I'm still getting charged by sky. I am now with Virgin media if that helps. My only account with sky are 2 mobiles and I'm in the process of switching them. I feel really let down after years of loyalty. This is not good enough, I want my money reimbursed approximately £140 for the months I have not had sky.

Thank you.

[PandJ2020]

Did you receive confirmation of your cancellation request?

[AlanCo]

Well I got a letter etc to send my router back

thanks for the prompt relpy. 

[Daniel0210]

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@AlanCo wrote:

For some reason I'm still getting charged by Sky. 

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@AlanCo 

If you didn't receive an email from Sky confirming the cancellation it sounds like it didnt go through especially if the amount overpaid has reached that high. You'll need to call Sky to discuss this. Call 150 from your Sky mobile. 

[AlanCo]

Thanks for the reply. I've cancelled my direct debit so they can't get my money. So unfortunately that number 150 is asking to set up a payment method...   not a chance!!! 

I really feel let down by sky. If it ends up with me losing £140 so be it, but it will be worth it. 

[SKY1992bf]

@AlanCo  If the account has not been cancelled then the debt will only increase with sky using all legal options available to them to recover the debt which ultimately could lead to debt collection proceedings against you which will affect your credit score 

you will be better off reinstating the payment method and speaking to sky to get this sorted 

virgin media is not part of the automatic swap system so they wouldn't have been able to cancel your sky services on your behalf that would have been down to yourself 

[GD1]

@AlanCo  If you had Sky TV Virgin Media can't take it over, only broadband.  You say you received packaging to return the hub but did you also have a TV package as well?  If so and you dodn't receive an email confirmation that the TV had been cancellled then I'm afraid you're still liable for charges.

[AlanCo]

Thanks again

I talked to a person from sky and they couldn't give me a good price so I told him to cancel my sky. I'm not sure about reinstating my payment method, they would just take more money. 

[PandJ2020]

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@AlanCo wrote:

I'm not sure about reinstating my payment method, they would just take more money. 

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Without reinstating and paying any alleged outstanding amount then talking to Sky will be very difficult.

You can try calling from a number they don't recognise or hide yours with a 141-prefix.

It doesn't sound like the cancellation was fully effected.

[AlanCo]

Managed to talk to someone and they said it can't of gone through. It's cost me well over £200 for something I didn't have and presumed cancelled. No one ever said I would recieve an email for confirmation. Hope they have a recording of my conversation in August and listen to it. Really poor by Sky, 23 years a customer and didn't even get an apology from the person I spoke too. I'm even going to get charged £55.00 for this month.

Well I've now cancelled my 2 phones with them. 

Good bye!