Activate products I haven’t ordered

[Etain]

I have just had an email welcoming me to sky tv and asking me to activate sky stream. In my sky app the order tracking says activation due for sky live. I haven't ordered anything and am concerned I've been hacked? I am unable to view future bills to see if any products or subscriptions have been added.

[Etain]

Just to add I have been a sky customer for over a year. I haven't ordered any new products 

[caesarome]

I would give Sky a call about this as soon as you can.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home