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Discussion topic: Sky Witness problems

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This message was authored by QWERTY1978 This message was authored by: QWERTY1978

Re: Sky Witness problems

Thanks @HungryBear did you do anything to your setup or it just went off as mysteriously as it started? Glad it's sorted for you regardless!

This message was authored by HungryBear This message was authored by: HungryBear

Re: Sky Witness problems

@QWERTY1978 

Kirsty at Sky sorted it with the Sky team. I didn't do anything and it stopped as mysteriously as it had started which is why I said I would have liked to have known what the problem was.

HungryBear

This message was authored by QWERTY1978 This message was authored by: QWERTY1978

Re: Sky Witness problems

@Kirsty+S27 @can you advise or help? Pretty please? Last night it audio dropped a couple of times even when playing on 3 minute behind live pause

This message was authored by Mark39 This message was authored by: Mark39

Re: Sky Witness problems

Posted by a Superuser, not a Sky employee. Find out more

@QWERTY1978 wrote:

@Kirsty+S27 @can you advise or help? Pretty please? Last night it audio dropped a couple of times even when playing on 3 minute behind live pause


Sky invited you to a private online line chat in response to your other thread. Have you responded?

This message was authored by QWERTY1978 This message was authored by: QWERTY1978

Re: Sky Witness problems

Yep, I have now, thanks

This message was authored by QWERTY1978 This message was authored by: QWERTY1978

Re: Sky Witness problems

Actually just realised I am getting error saying;

"

Correct the highlighted errors and try again.
None of the users have PM enabled. Message will not be sent"

This message was authored by caesarome This message was authored by: caesarome

Re: Sky Witness problems

Posted by a Superuser, not a Sky employee. Find out more

Are you using the chat bubble at the bottom of the page ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Yorkyman55
Topic Author
This message was authored by Yorkyman55 This message was authored by: Yorkyman55

Re: Sky Witness problems

@HungryBear agree it would be interesting to know what the problem was. Fingers crossed it doesn't happen again 

This message was authored by QUERTY1979 This message was authored by: QUERTY1979

Re: Sky Witness problems

Hi, I'm @QWERTY1978 's wife, seems I am the account holder not my husband, so had issues with private chat verification... Could you please initiate another private chat with me for this Audio Drop out issue. Thank you!

This message was authored by bonzothebuzz This message was authored by: bonzothebuzz

Re: Sky Witness problems

I've noticed that over the past few months, any recordings from live TV from sky witness have audio loss and pixelation, all of new amsterdam and now tonight all of the Chicago shows were like this, downloading them from on demand they're fine but that's not a solution, also can't be a hard drive issue as no other recordings have this issue, is there a solution yet? Cheers 

This message was authored by Mark39 This message was authored by: Mark39

Re: Sky Witness problems

Posted by a Superuser, not a Sky employee. Find out more

@bonzothebuzz possibly a signal issue.  Check your signal strengths while tuned to the channel.  The white part of all 4  bars should be at least half way across. 

This message was authored by HungryBear This message was authored by: HungryBear

Re: Sky Witness problems

@bonzothebuzz @Mark39 
This was an issue some of us had previously and there was nothing wrong with our equipment or signal strength but was a problem Sky's end.  I did nothing and they resolved the problem eventually after a couple of weeks!  If you message Kirsty at Sky from our previous messages she will report it to Sky for you.  She was very helpful and instrumental in getting this resolved for us.

HungryBear

This message was authored by HungryBear This message was authored by: HungryBear

Re: Sky Witness problems

bonzothebuzz
Kirsty+27 is the person to send your message to.

HungryBear

 

This message was authored by bonzothebuzz This message was authored by: bonzothebuzz

Re: Sky Witness problems

Again this weekend, the rookie, all the Chicago programmes and the last of us had pixelation issues and had to download them after.  So it's sky witness and sky Atlantic that have issues, any solution to this yet?

This message was authored by PeterRock This message was authored by: PeterRock

Re: Sky Witness problems

I've watched shows on 107 and 207 and had no problems with picture quality, check your signal information.

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