Sky Witness problems

[QWERTY1978]

Thanks @HungryBear did you do anything to your setup or it just went off as mysteriously as it started? Glad it's sorted for you regardless!

[HungryBear]

@QWERTY1978 

Kirsty at Sky sorted it with the Sky team. I didn't do anything and it stopped as mysteriously as it had started which is why I said I would have liked to have known what the problem was.

HungryBear

[QWERTY1978]

@Kirsty+S27 @can you advise or help? Pretty please? Last night it audio dropped a couple of times even when playing on 3 minute behind live pause

[Mark39]

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@QWERTY1978 wrote:

@Kirsty+S27 @can you advise or help? Pretty please? Last night it audio dropped a couple of times even when playing on 3 minute behind live pause

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Sky invited you to a private online line chat in response to your other thread. Have you responded?

[QWERTY1978]

Yep, I have now, thanks

[QWERTY1978]

Actually just realised I am getting error saying;

"

Correct the highlighted errors and try again.
None of the users have PM enabled. Message will not be sent"

[caesarome]

Are you using the chat bubble at the bottom of the page ?

[Yorkyman55]

@HungryBear agree it would be interesting to know what the problem was. Fingers crossed it doesn't happen again 

[QUERTY1979]

Hi, I'm @QWERTY1978 's wife, seems I am the account holder not my husband, so had issues with private chat verification... Could you please initiate another private chat with me for this Audio Drop out issue. Thank you!

[bonzothebuzz]

I've noticed that over the past few months, any recordings from live TV from sky witness have audio loss and pixelation, all of new amsterdam and now tonight all of the Chicago shows were like this, downloading them from on demand they're fine but that's not a solution, also can't be a hard drive issue as no other recordings have this issue, is there a solution yet? Cheers 

[Mark39]

@bonzothebuzz possibly a signal issue.  Check your signal strengths while tuned to the channel.  The white part of all 4  bars should be at least half way across. 

[HungryBear]

@bonzothebuzz @Mark39 
This was an issue some of us had previously and there was nothing wrong with our equipment or signal strength but was a problem Sky's end.  I did nothing and they resolved the problem eventually after a couple of weeks!  If you message Kirsty at Sky from our previous messages she will report it to Sky for you.  She was very helpful and instrumental in getting this resolved for us.

HungryBear

[HungryBear]

bonzothebuzz
Kirsty+27 is the person to send your message to.

HungryBear

[bonzothebuzz]

Again this weekend, the rookie, all the Chicago programmes and the last of us had pixelation issues and had to download them after.  So it's sky witness and sky Atlantic that have issues, any solution to this yet?

[PeterRock]

I've watched shows on 107 and 207 and had no problems with picture quality, check your signal information.