Sky + box not working

[MartinC196850]

Our second but older box is saying we need to call Sky to get the individual channels even though we are paying each month. This has been like this for months.

the box is coming on but we do not have access to channels. Can you fix 

Thanks

Martin

[Annie+UK]

This forum is primarily customer-to-customer help

Use the following link for contacting Sky: CONTACT

A phone number is given on a link on the page linked to below (click on the "Need more help?" drop down):

There is also Sky's How can we help? page
(make sure the correct country is selected at the bottom of the page)

[Mark39]

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@MartinC196850 wrote:

Our second but older box is saying we need to call Sky to get the individual channels even though we are paying each month. This has been like this for months.

the box is coming on but we do not have access to channels. Can you fix 

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Is this an HD box? Does it receive BBC1?