No sky signal and box says still initialising please return in a short time

[Mandy682]

This has been saying this since last weekend 

[Annie+UK]

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

You may have to call out a local satellite installer, unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

[Mark39]

Your Sky box isn't getting a signal from your satellite dish. Try turning it off, and checking that the 2 dish,connections are still secure. Turnmin again,after 4 minutes. If you're still seeing the same ,message, you'll need the dish and,cables to be checked. Unfortunately Sky no longer provide engineer support for Sky+ boxes unless you have Sky Protect,  so you would need to engage a local satellite engineer to take a look.

Alternatively now might be the time to consider upgrading to Sky Q.

[TimmyBGood]

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@Mandy682 wrote:

This has been saying this since last weekend 

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Which was when the storm passed over, so very suggestive of wind causing dish misalignment.