Sky HD Box isn't getting satellite signal

[Mark126]

Hi there, our Sky TV appears not to be working at present. The message as is the title is what appears on screen.

We have turned the box on and off several times to no avail.

Is there any help which you can assist us with 

Mark 

[Daniel0210]

@Mark126 

Almost certainly a dish misalignment. Although Sky themselves no longer support Sky+ and Sky+HD, if you have Sky Protect through Domestic and General Insurance you can call them otherwise you'll need to employ a local satellite engineer at your own expense to check it (or upgrade to Sky Q or change to Glass / Stream). 

[Mark39]

Unfortunately Sky no longer provide engineer support for Sky+ boxes unless you have Sky Protect.  You'll need to engage a local satellite installer to take a look for you.  

Alternatively now might be themtime to upgrade to Sky Q. Any dish issues will be put right at no additional cost to you, as part of the Sky Q installation. 

[Alexander101]

No my HD box isn't getting a satellite signal what happens next??

[Annie+UK]

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@Alexander101 wrote:

No my HD box isn't getting a satellite signal what happens next??

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"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Q (all issues will be fixed during a Sky Q install), Sky Glass and Sky Stream

You may have to call out a local satellite installer, unless you already have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

[Alexander101]

I will need someone to come out?

[Daniel0210]

@Alexander101 

As per the reply above your post…
Although Sky themselves no longer support Sky+ and Sky+HD, if you have Sky Protect through Domestic and General Insurance you can call them otherwise you'll need to employ a local satellite engineer at your own expense to check it (or upgrade to Sky Q or change to Glass / Stream).