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Discussion topic: Sky puck software error

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This message was authored by Whacker+2930 This message was authored by: Whacker+2930

Sky puck software error

Sky pick not working won't update or reset 

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This message was authored by mikealanr This message was authored by: mikealanr

Re: Sky puck software error

Posted by a Superuser, not a Sky employee. Find out more

Hi @Whacker+2930 

 

You haven't given us much to gone on there! Is this a first time set up? What steps have you tried?

 

Generally the advice is unplug from the wall for at least 5 mins and try again, and try connecting your puck via Ethernet instead of Wi-Fi as the pucks are very sensitive to Wi-Fi issues and this can cause the software update to fail.

 

If this doesn't work, you will need to call Sky to walk you through troubleshooting and reset (this is a customer helps customer forum).

 

Hope you get it sorted.

 

MikeAlanR

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
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