Lips don’t match the words

[Mister_Dalek]

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@aden2 wrote:

I have Sky stream the words don't match the movements. Tried rebooting, been happening a lot more often

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Have you followed the advice posted earlier in the thread of changing the audio output to PCM or passthrough? It seems to work for some people. 

[Stephen+Mourton]

@Mister_Dalek  I presume the PCM setting is on my tv, as I can't find it on my Stream settings?

[Deedee36]

@Stephen+Mourton you will find pcm setting on your puck just go to settings picture and sound select sound and digital audio output to pcm stereo 

[platinumjsi]

Trying PCM now but the audio quality is terrible.
Hopefully, Sky can sort this out with an update soon.

Does anyone else only have this issue on live TV?

[Littletaffia]

I've stopped my subscription and am awaiting the packaging to return the puck. $ky will just keep fobbing people off with a promise of an update to solve the lip sync issues. The only way to get them to do something concrete is to walk away from $ky. I've been with them for many years but no longer.

[Ashley+Coker]

I have the lip sync issue too.  What a load of RUBBISH from Sky.

UHD channels and crap sound. the irony.

DO NOT SUBSCRIBE

[Matt+Nunns]

Now dropping audio, amazing job Sky! Sonos soundbar, Sony tv, sound dropping out on F1 for multiple times, approx 2 second dropout every time it drops.

[FulhamGaz]

I found a work around. It seems to be the HDMI connection. I was having the lip sync issue too and decided to unplug the HDMI from the Puck only and plugged it straight back in... it sorted out the problem straight away. 

[Gento26]

Agree, that does work. However, in a short time later the problem raises itself again. I feel it's a piece of cheap equipment. 

[Littletaffia]

@FulhamGaz Beware of hot plugging your HDMI lead. It could damage your equipment. Not worth risking your TV, soundbar of AVR for a crap piece of Sky equipment.

[Gento26]

Agree

[Gento26]

Agree. The lip sync is a real annoyance. Seems lots of subscribers saying the same.

[Casper1610]

Same problem, sky puck sync issues all channels plus Disney, netflix etc.

Use TV Apps Disney, netflix BBC iPlayer no issues, 100% puck issue, same set up previously for sky q no issues. 

Puck is the problem