16 Jan 2025 05:11 PM
Hi I have recently changed to Sky Streaming and everything is working fine except My5. I have set it up but when I try to watch a programme it just buffers and doesn't play at all. The live 5 is working ok and it cannot be due to my Broadband as it plays ok on my IPad. Any ideas?
16 Jan 2025 05:23 PM
Posted by a Superuser, not a Sky employee. Find out moreFirst try a restart of your Sky Stream puck/s
Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete.
If, still having problems, do a refresh of your apps;
The refresh can take 24 hours to complete.
16 Jan 2025 06:27 PM
I have tried this on BOTH of my Sky Stream Pucks and it does not fix the problem. One is WiFi the other ethernet connected.
No problems on 2 x TV, 2 x Roku or Nividia Shield.
16 Jan 2025 07:42 PM
Thank you so much for your help, the reboot worked 😀