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Discussion topic: My5 just buffering and won’t play programme

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This message was authored by LynKCR This message was authored by: LynKCR

My5 just buffering and won’t play programme

Hi I have recently changed to Sky Streaming and everything is working fine except My5. I have set it up but when I try to watch a programme it just buffers and doesn't play at all. The live 5 is working ok and it cannot be due to my Broadband as it plays ok on my IPad. Any ideas?

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This message was authored by lettice This message was authored by: lettice

Re: My5 just buffering and won’t play programme

Posted by a Superuser, not a Sky employee. Find out more

First try a restart of your Sky Stream puck/s

 

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete.

 

If, still having problems, do a refresh of your apps;

  1. Press Home on your Sky remote, then select Settings
  2. Press System management then Resets and updates and finally Refresh apps.
  3. You'll see a message that says, 'Your apps are being refreshed'.
  4. Press Dismiss to return to normal viewing.

The refresh can take 24 hours to complete.

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
This message was authored by GeoffM5 This message was authored by: GeoffM5

Re: My5 just buffering and won’t play programme

I have tried this on BOTH of my Sky Stream Pucks and it does not fix the problem. One is WiFi the other ethernet connected.

No problems on 2 x TV, 2 x Roku or Nividia Shield.

LynKCR
Topic Author
This message was authored by LynKCR This message was authored by: LynKCR

Re: My5 just buffering and won’t play programme

Thank you so much for your help, the reboot worked 😀

 

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