Sky stream Puck not turning on Sky Soundbox

[kevin88]

Hi all,

I was with Sky Q for years then cancelled and went to Freesat for a few months now decided I wanted to go back to Sky so got the stream.  the only issue is my Sky Soundbox doesn't turn on with the puck is so have to use the soundbox remote each time to switch it on.  is there a way to fix this so i don't have to use two remotes.  it's controlling the soundbox volume but not the power. 

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi there

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[lettice]

@kevin88 

Have you read this Sky help article for connecting a puck with a Sky soundbox:

https://www.sky.com/help/articles/setting-up-sky-soundbox-sky-stream-puck