Hayu app

[mikealanr]

Hi @Sym 

There are reports on the forum. Have a look at this thread: https://helpforum.sky.com/t5/Sky-Stream/HAYU-Application-continues-to-not-work/td-p/4859500

MikeAlanR

[PatriciaNC]

Sky please can you provide an update on this issue? I watched Below Deck last night. The app  wasn't working properly. It was flickering and I made a mistake of pausing it and then it would not play again with a picture only sound. I had to go into the app again. I would like an update ASAP as when I don't hear anything I thing nothing is happening (1 initial comment is no sufficient). I would also like everyone who has reported an issue to be refunded their subscription fee as the product is simply not fit for purpose. If Amazon can provide the product without an issue then it must be Sky? What is taking so long please? 

Thank you so much 

[GavGav1978]

Hi

I've not even been able to get into the app. All I get is a blank screen and very occasionally some sound but nothing else

[JaneMH19]

I spoke to a Sky Exec and they claim to be unaware of any issue. It's maybe worth sending them these clearly showing there is an issue in addition to all of us contacting them individually? 

[Char50]

It still isnt working?! 

[PatriciaNC]

Not properly no. 😥

[WeeP-66]

Is there any resolution to this Hayu issue , 8/1/25 still having issues 

Pauline 

[JaneMH19]

Hi, spoke to Sky today and they are looking into it 🤞

[PatriciaNC]

Fingers crossed 🤞 

[Wendible]

My Hayu hasn't worked in weeks. Been watching through my Amazon firestick but now that's getting glitchy, and it's easier to watch through Sky - at least it was when it worked - anyway.

I've done everything suggested on here, including refreshing the apps and nothing has worked. Just adding my voice, really, in the hope that the more people who point out they're having a problem, the greater the possibility that something gets done. Just a theory ...

[PatriciaNC]

Hiya

It's very frustrating. I have just messaged Hayu tonight to see if they can do anything as this is just becoming tedious now. Screenshot attached I hope lol 😆 

 

[WeeP-66]

I hope sky are rembursing our subscriptions for the time this has been unavailable to customers 

[PatriciaNC]

I agree!

[JaneMH19]

It's going to be better for all of us if we all contact Sky individually, there's no personal details in these messages so they can't attached them to an account and may not see it as a wider issue.  I've not had an update from Sky yet on what is going on but more of us reporting would surely help.

[Wendible]

Agreed. I was rather hoping something would happen through all the people on this thread - I've been following it for a bit and have only just posted, which makes me think there must be hundreds of us. At least. I do wonder if it's actually not working for anyone, but maybe people don't want to admit to watching Real Housewives!