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Discussion topic: Volume button not working on sky remote

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This message was authored by Sandmart This message was authored by: Sandmart

Volume button not working on sky remote

Sky remote volume not working and people talking is out of sync


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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: Volume button not working on sky remote

Posted by a Superuser, not a Sky employee. Find out more

@Sandmart wrote:

Sky remote volume not working and people talking is out of sync


On the rare occasion I've seen the sound out of sync turning the puck into standby mode and then back on has fixed it for me. The other option is to unplug it for a minute if that doesn't help.

 

for the volume you may need to reset and repair your remote

 

  1. Press and hold 7 and 9 together for 3 seconds.
  2. Press and hold 1 and 3 together for 3 seconds.
  3. follow the onscreen instructions.
Sky Stream and Sky Broadband customer

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: Volume button not working on sky remote

Posted by a Superuser, not a Sky employee. Find out more

@Sandmart wrote:

Sky remote volume not working and people talking is out of sync


On the rare occasion I've seen the sound out of sync turning the puck into standby mode and then back on has fixed it for me. The other option is to unplug it for a minute if that doesn't help.

 

for the volume you may need to reset and repair your remote

 

  1. Press and hold 7 and 9 together for 3 seconds.
  2. Press and hold 1 and 3 together for 3 seconds.
  3. follow the onscreen instructions.
Sky Stream and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by Nicolawhiye12 This message was authored by: Nicolawhiye12

Re: Volume button not working on sky remote

Still no luck 

This message was authored by SH55 This message was authored by: SH55

Re: Volume button not working on sky remote

I have tried everything that has been suggested the volume is still not working but all the other buttons are. Need help

This message was authored by SH55 This message was authored by: SH55

Re: Volume button not working on sky remote

I tried pressing button seven and nine and then one and three the volume button is still not working. I'll change the batteries restarted the skybox the other buttons on the remote are working but the volume isn't!!!! Yet another problem with sky seems to be a weekly thing

This message was authored by Snowy1954 This message was authored by: Snowy1954

Re: Volume button not working on sky remote

Got same problem with volume button not working on new sky Q box tried what others have done still nothing how have others fixed it 

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