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Discussion topic: Sorry but we are having technical difficulties Unfortunately, we have not been able to proceed with

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This message was authored by Nick+Stone1982 This message was authored by: Nick+Stone1982

Re: Sorry but we are having technical difficulties Unfortunately, we have not been able to proceed

this is still an issue 3 years later, this is absoultey losing you sales, you've lost mine as i've decided to stick with virgin due to it

This message was authored by benjamin+merrick This message was authored by: benjamin+merrick

Re: Sorry but we are having technical difficulties Unfortunately, we have not been able to proceed

Just so as you know sky, this problem is still persisting what looks like 3 years on. I can't view mobile products or broadband products at all. Just gives me this message. I tried doing it not being logged in and when logged in, on both the app and the online page. If people can't browse your products in relation to the products they have with other countries, or actually take them out how can you sell the products! And I have just seen a sky mobile ad on my tv whilst typing this message! 

This message was authored by dazz+sharpe This message was authored by: dazz+sharpe

Re: Sorry but we are having technical difficulties Unfortunately, we have not been able to proceed

I have just solved my problem by reading on of the comments, saying to update any cards or bank accounts linked to your sky accounts, I had 2 cards, one for phone and broadband and one for mobile, so I updated my direct debts for both services, I used my bank details instead of my card details, fixed the issue of trying to place any orders. (do this even if it is the same account details)

This message was authored by H8sky This message was authored by: H8sky

Re: Sorry but we are having technical difficulties Unfortunately, we have not been able to proceed

Spoiler
So you think that by updating your bank details, you can now browse their products on their app??? How much did sky pay you to answer with this rubbish? 



The app and website do not work, you cannot browse their products because they'd rather you call them so they can talk crap and waste your time trying to sell you other products.
This message was authored by dazz+sharpe This message was authored by: dazz+sharpe

Re: Sorry but we are having technical difficulties Unfortunately, we have not been able to proceed

whoa calm down there darling! just because i said i fixed my problem, doesnt mean i was bloody paid by sky, but instead of complaining and whining like a little girl i tried to solve my problem on tis website, i tried it on chrome, edge, opera, firefox, turned off popups and any blockers, cleared my cashe re-installed all the browsers, tried on 2 different phones, updated my passwords my phone number, then saw the comment about updating my bank details, because i didn't have one service set up as direct debt, due to missing a payment when covid was a thing, i just never updated it since. so put 2 n 2 together, bobs ya uncle

This message was authored by Annoyed+with+sky1 This message was authored by: Annoyed+with+sky1

Re: Sorry but we are having technical difficulties Unfortunately, we have not been able to proceed

And you think that others have not tried the same before the bank details?

 

There's no reason why updating your bank details will make the website work. The response was not over the top....darling.

 

If anybody wastes their time trying this then be sure to comment but at the moment, the website is as its always been, broken!

This message was authored by dazz+sharpe This message was authored by: dazz+sharpe

Re: Sorry but we are having technical difficulties Unfortunately, we have not been able to proceed

hey it worked for me, i was going to call them today and place an order if i didnt get it fixed last night, and tell them thier site is broken, s###! I would get to the payment page, then i would get the 'sorry but we blah blah blah' page

This message was authored by dazz+sharpe This message was authored by: dazz+sharpe

Re: Sorry but we are having technical difficulties Unfortunately, we have not been able to proceed

also it sounds like if you are getting this page when you are clicking on links via sky website to view products, there is something on your browser or computer, a setting blocking said link, god forbid you have norton installed on your computer, does more harm than good, also try microsoft edge, turn off block pop ups, disable any popup blocker apps addons and programs, you also could be having problems if you are on windows 7 or older as they are not supported anymore

This message was authored by MJGil This message was authored by: MJGil

Re: Sorry but we are having technical difficulties Unfortunately, we have not been able to proceed

Hi Lisa

 

Its now May 2023 and this is still an issue with the Sky website. I've been trying to buy Sky TV for 3 weeks now, probably giving the company £1,200+ per annum for 18 months, but it seems this is a really difficult thing to do. I've been advised to call someone, but of course there are no phone numbers available, and the thought of paying to sit on a phone line for 60 minutes at my own cost to give Sky business isnt that appealing. 

 

Do you know if it will be fixed this decade as I'd like to plan accordingly. 

 

Many Thanks. 

This message was authored by caesarome This message was authored by: caesarome

Re: Sorry but we are having technical difficulties Unfortunately, we have not been able to proceed

Posted by a Superuser, not a Sky employee. Find out more

@MJGil wrote:

I've been advised to call someone, but of course there are no phone numbers available


150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:


https://www.sky.com/help/home

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This message was authored by N+Whitby This message was authored by: N+Whitby

Re: Sorry but we are having technical difficulties Unfortunately, we have not been able to proceed

This issue is still occuring. My partner and I have been tring to get new phones sorted before our contracts with another provider runs out. We have tried to get them through Sky but keep getting the same error message so we will unfortunaly be continuing with our provider so its a loss for Sky on this one unless they can solve the issues.

This message was authored by KeHards This message was authored by: KeHards

Re: Sorry but we are having technical difficulties Unfortunately, we have not been able to proceed

My partner just tried to place an order for tv and broadband on her account that has 2 exiting mobile contracts and get the error screen.

This message was authored by caesarome This message was authored by: caesarome

Re: Sorry but we are having technical difficulties Unfortunately, we have not been able to proceed

Posted by a Superuser, not a Sky employee. Find out more

@KeHards 

Is your partner logged into the main Sky ID on the account and not her mobile account ?

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This message was authored by RiverMersey This message was authored by: RiverMersey

Re: Sorry but we are having technical difficulties Unfortunately, we have not been able to proceed

About 4 YEARS on from the original post, "Sorry but we are having technical difficulties Unfortunately, we have not been able to proceed" still occurs!

 

My encounter with it is during my home insurance application.

 

***Possibly*** this is due to me using a private email server address (not gmail, etc.) but it does meet all the relivant security standards.

 

Even so, this is just shocking that an international media company has such poor IT infrastructer and customer care

 

This message was authored by skyareuseless1 This message was authored by: skyareuseless1

Re: Sorry but we are having technical difficulties Unfortunately, we have not been able to proceed

Its still happening.

Its not an email issue, I havent even been asked for an email. Went straight through SKYs website and their web deal carousel.

Ive tried 3 browsers, all in private mode too.
on 2 devices.
with 5 different emails before trying to not go throgh uswitch.

SKY are false advertising, forcing the upsell over the phone.

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