03 Feb 2023 11:14 AM
this is still an issue 3 years later, this is absoultey losing you sales, you've lost mine as i've decided to stick with virgin due to it
05 Mar 2023 10:08 PM
Just so as you know sky, this problem is still persisting what looks like 3 years on. I can't view mobile products or broadband products at all. Just gives me this message. I tried doing it not being logged in and when logged in, on both the app and the online page. If people can't browse your products in relation to the products they have with other countries, or actually take them out how can you sell the products! And I have just seen a sky mobile ad on my tv whilst typing this message!
16 Apr 2023 02:59 AM
I have just solved my problem by reading on of the comments, saying to update any cards or bank accounts linked to your sky accounts, I had 2 cards, one for phone and broadband and one for mobile, so I updated my direct debts for both services, I used my bank details instead of my card details, fixed the issue of trying to place any orders. (do this even if it is the same account details)
16 Apr 2023 07:50 AM
16 Apr 2023 12:47 PM
whoa calm down there darling! just because i said i fixed my problem, doesnt mean i was bloody paid by sky, but instead of complaining and whining like a little girl i tried to solve my problem on tis website, i tried it on chrome, edge, opera, firefox, turned off popups and any blockers, cleared my cashe re-installed all the browsers, tried on 2 different phones, updated my passwords my phone number, then saw the comment about updating my bank details, because i didn't have one service set up as direct debt, due to missing a payment when covid was a thing, i just never updated it since. so put 2 n 2 together, bobs ya uncle
16 Apr 2023 12:50 PM
And you think that others have not tried the same before the bank details?
There's no reason why updating your bank details will make the website work. The response was not over the top....darling.
If anybody wastes their time trying this then be sure to comment but at the moment, the website is as its always been, broken!
16 Apr 2023 12:56 PM
hey it worked for me, i was going to call them today and place an order if i didnt get it fixed last night, and tell them thier site is broken, s###! I would get to the payment page, then i would get the 'sorry but we blah blah blah' page
16 Apr 2023 01:13 PM
also it sounds like if you are getting this page when you are clicking on links via sky website to view products, there is something on your browser or computer, a setting blocking said link, god forbid you have norton installed on your computer, does more harm than good, also try microsoft edge, turn off block pop ups, disable any popup blocker apps addons and programs, you also could be having problems if you are on windows 7 or older as they are not supported anymore
16 May 2023 01:25 PM
Hi Lisa
Its now May 2023 and this is still an issue with the Sky website. I've been trying to buy Sky TV for 3 weeks now, probably giving the company £1,200+ per annum for 18 months, but it seems this is a really difficult thing to do. I've been advised to call someone, but of course there are no phone numbers available, and the thought of paying to sit on a phone line for 60 minutes at my own cost to give Sky business isnt that appealing.
Do you know if it will be fixed this decade as I'd like to plan accordingly.
Many Thanks.
16 May 2023 01:35 PM
Posted by a Superuser, not a Sky employee. Find out more
@MJGil wrote:
I've been advised to call someone, but of course there are no phone numbers available
150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:
09 Aug 2023 10:20 PM
This issue is still occuring. My partner and I have been tring to get new phones sorted before our contracts with another provider runs out. We have tried to get them through Sky but keep getting the same error message so we will unfortunaly be continuing with our provider so its a loss for Sky on this one unless they can solve the issues.
20 Aug 2023 09:58 AM
My partner just tried to place an order for tv and broadband on her account that has 2 exiting mobile contracts and get the error screen.
20 Aug 2023 10:13 AM
Posted by a Superuser, not a Sky employee. Find out moreIs your partner logged into the main Sky ID on the account and not her mobile account ?
27 Jan 2024 08:22 AM
About 4 YEARS on from the original post, "Sorry but we are having technical difficulties Unfortunately, we have not been able to proceed" still occurs!
My encounter with it is during my home insurance application.
***Possibly*** this is due to me using a private email server address (not gmail, etc.) but it does meet all the relivant security standards.
Even so, this is just shocking that an international media company has such poor IT infrastructer and customer care
23 Aug 2024 07:21 PM
Its still happening.
Its not an email issue, I havent even been asked for an email. Went straight through SKYs website and their web deal carousel.
Ive tried 3 browsers, all in private mode too.
on 2 devices.
with 5 different emails before trying to not go throgh uswitch.
SKY are false advertising, forcing the upsell over the phone.
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