Wrong tracking number provided from Sky for my Phone.

[Eyeman]

I have ordered an iPhone 16 pro max with sim 5 days ago and next day I was provided with tracking number and promised next day delivery. However when I track my order it says that it is already delivered 8 April 2024 when I have placed an order in 2025. I have tried contacting their customer support team through online chat and phone call and trust me I have never seen such a disaster customer service. They kept sending me wrong tracking number which I was provided already even tho I was keep telling them that this is wrong tracking number. Apparently first 2 times they said to me there is nothing they can do about it and then they said it's gonna be solved in 24 hours which has been 3 days now. I have no idea who to contact now because their superstar customer service doesn't like to solve anyone's problem. And I will get my product because it's never been dispatched with right delivery number. 

[caesarome]

@Eyeman 

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Eyeman]

Still waiting for chat to pop up!

[caesarome]

@Eyeman 

It should be tomorrow now that they make contact.

[Lisa-P1987]

Thanks for escalating this. We’ve sent Eyeman  an invite to chat.