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Discussion topic: Upgraded

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This message was authored by: Nreeves23

Upgraded

I recently upgraded a phone , but my sky app is showing two contracts for it 

can anyone advise 

 

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This message was authored by: caesarome

Re: Upgraded

Posted by a Superuser, not a Sky employee. Find out more

@Nreeves23 

You could well be seeing both phones, so your new one and the one you had previously. If you have returned a phone then it should be removed but it can take sometime for this to be done.

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This message was authored by: PandJ2020

Re: Upgraded

Posted by a Superuser, not a Sky employee. Find out more

It's taking around 2-3 weeks for process phone returns.

 

If you didn't return your phone then you'll still be paying for it until the balance is cleared.

I am just another Sky customer and my views are my own even if you don't like the answers
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