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Discussion topic: Upgraded

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Nreeves23
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This message was authored by Nreeves23 This message was authored by: Nreeves23

Upgraded

‎09 Jan 2025 04:42 PM

I recently upgraded a phone , but my sky app is showing two contracts for it 

can anyone advise 

 

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caesarome
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This message was authored by caesarome This message was authored by: caesarome

Re: Upgraded

‎09 Jan 2025 04:47 PM

Posted by a Superuser, not a Sky employee. Find out more

@Nreeves23 

You could well be seeing both phones, so your new one and the one you had previously. If you have returned a phone then it should be removed but it can take sometime for this to be done.

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PandJ2020
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Re: Upgraded

‎09 Jan 2025 04:54 PM

Posted by a Superuser, not a Sky employee. Find out more

It's taking around 2-3 weeks for process phone returns.

 

If you didn't return your phone then you'll still be paying for it until the balance is cleared.

I am just another Sky customer and my views are my own
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