Cannot link Sky ID with mobile account

[Doug2]

I'm having trouble linking my sky mobile to my account. It was working fine but not now. Phone is working fine. Please help

[Ann1]

Hi, I'm also getting a technical error message, can you help?

[caesarome]

@Ann1  @Doug2 

To get you some help with this I have escalated your posts to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Hi there Doug2, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Paulawar16_]

I'm having yhe same issue .

[GerryGerry1]

I'm having the same issue as well

[caesarome]

@Paulawar16_  @GerryGerry1 

To get you some help with this I have escalated your posts to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Paulawar16_  an invite to chat.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @GerryGerry1  an invite to chat.

[Chilledteacher]

Please can someone escalate this for me?

[caesarome]

@Chilledteacher 

I have alerted Sky again to your post so same as before in that when the send the chat invite to you then you will have 48 hours to respond or it will be closed again as it was previously.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Chilledteacher an invite to chat.

[Addie15]

Update-We are closing this session now after not receiving further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Phoneuser22]

I've just ordered myself an iPhone 13 on debit card and on the email it says to set up sky ID alongside my mobile account. I have already have a sky ID previous to this order. But it just let me link it as it asks for a postcode, surname and 6 digit account number which I've typed in but has just come up with error or doesn't work

[caesarome]

@Phoneuser22 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.