ear buds 3 return

[Jackie6974]

my galaxy earbuds are a waste, they dont fit in. my ear and cannot stay, i thought i was getting the galaxy earbuds 3 pro and wish to return them

[caesarome]

Did you pay for them or were they part of the Samsung phone promotion whereby they were free. If you paid for them

tjen you will need to speak to Sky about this by calling them on 150.

[Jackie6974 · Accepted solution]

I am paying for them, they came as a bundle, but  i am charged for them, it would of been cheaper without them

[caesarome]

Then you will need to call Sky and speak to them about returning them if you can. If you do make sure you get and the proof of posting receipt when you send them off.

[Jackie6974]

i cant get through on phone, the automated system is no good, i need to speak to a person

[PandJ2020]

---

@Jackie6974 wrote:

i cant get through on phone, the automated system is no good, i need to speak to a person

---

Say nothing.

You can return them within the cooling off period but there value may be reduced as they are 'used'.

[caesarome]

Try saying nothing when asked anything for the bot and remain on the line.

[Jackie6974]

inhavent used then they dont fit

[PandJ2020]

---

@Jackie6974 wrote:

inhavent used then they dont fit

---

Just noting the terms of returning within cooling off period.  (If they are completely unused then there may not be any reduction)

https://www.sky.com/help/articles/cancelling-sky-mobile

'If your return's damaged due to your handling, we’ll deduct an amount to reflect the equipment's reduced value from any refund you're due'