They took the money from my account

[Minna1]

They toom the money from my account the upfront and after that they mailed me that my order got cancelled and didn't gave me refund

[Daniel0210]

@Minna1 
It’s possible you may have failed the required credit check(s). See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile
Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to call Sky to chase it up.

[Minna1]

But they didn't refund my money

[PandJ2020]

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@Daniel0210 wrote:

... in which case you’ll need to call Sky to chase it up.

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[SKY1992bf]

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@Daniel0210 wrote:

@Minna1 

Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to call Sky to chase it up.

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@Minna1 

[Minna1]

Can you give me sky number ? 

[PandJ2020]

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@Minna1 wrote:

Can you give me sky number ? 

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Nope, but it's on Sky's website:

https://www.sky.com/help/home

Click on 'Need more help?'