I submitted a complaint to Sky via email/message in the Complaints Procedure on their website. That complaint was sent on 8th February and an automated reply was received immediately after. Nearly 18 days later and I've heard nothing.
I'm will be submitting another complaint regarding the issue I originally had, which is now snowballed into a facial situation, but how I'm supposed to chase up this complaint? Am I also expected to make a complaint about my previous complaint?
Sky's own Customer Complaints Code of Practice shows they've failed to adhere to the promises they outline within:
"We aim to respond to your complaint and agree a resolution within 10 days. Some
complaints, depending on their nature, could take longer to resolve, especially if they're
technically complex. f we've been unable to agree a resolution for your complaint
within this timeframe well contact you. We'll keep you informed of progress in a way
that best suits you and at a time that's convenient to you."
