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Message posted on ‎24 Feb 2025 04:52 PM

Backorder iPad 10th generation

Hi, I'm frustrated as I ordered an iPad 10th generation from sky mobile and the iPad was out of stock in all colours but silver. So I chose silver as I need it quickly, and the website said it was available when I ordered. I signed the contract and passed the credit check. But I have had no confirmation about when I will receive it. Now on my account it says "coming soon" or "on back order" so I'm presuming they don't have any in stock and I don't know when they will get some. Can I cancel my order without any fines? 

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This message was authored by: PandJ2020 Answer

Message posted on ‎24 Feb 2025 05:02 PM

Re: Backorder iPad 10th generation

Posted by a Superuser, not a Sky employee. Find out more
@Gemma182 wrote:

Ok so if I wait how long does it take for them to come back in stock?

No one here can tell you.  It could be days or weeks.

I am just another Sky customer and my views are my own even if you don't like the answers

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Message posted on ‎24 Feb 2025 04:55 PM

Re: Backorder iPad 10th generation

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@Gemma182 

Yes. You can cancel the order by calling Sky but if you order an alternative there will be further credit checks.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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Message posted on ‎24 Feb 2025 04:55 PM

Re: Backorder iPad 10th generation

Posted by a Superuser, not a Sky employee. Find out more
@Gemma182 wrote:

Can I cancel my order without any fines? 

Yes as you have not received it.

 

Ordering another device will mean that you will be credit checked again.

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Message posted on ‎24 Feb 2025 04:56 PM

Re: Backorder iPad 10th generation

Ok so if I wait how long does it take for them to come back in stock?

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Message posted on ‎24 Feb 2025 05:02 PM

Re: Backorder iPad 10th generation

Posted by a Superuser, not a Sky employee. Find out more
@Gemma182 wrote:

Ok so if I wait how long does it take for them to come back in stock?

No one here can tell you.  It could be days or weeks.

I am just another Sky customer and my views are my own even if you don't like the answers
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Message posted on ‎24 Feb 2025 05:03 PM

Re: Backorder iPad 10th generation

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No idea, but coming soon I would say you shouldn't be waiting more that a few weeks, hopefully !

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