Sky Menu locking Sim

[KeTo]

Had sky mobile sim for many months. Worked fine. Transferred it to new unlocked phone, worked fine for a while then reverted to emergency calls only and unrecognised number. Seems to coincide with Sky autoinstall of Sky Menu. I haven't been abroad yet Menu states "Roaming". I cannot change it to "home". Put Sim back in old phone. Recognised Sim and number, then 30 seconds later autoinstall of Sky Menu and yes, it set to Roaming and locked me out. Any ideas before I escalate?

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147