22 Oct 2022 11:36 PM
I have sky go extra as part of my package but when I try to watch sky F1 on my sky go app on mobile or ps5 console, I get an error message telling me to upgrade my subscription. Other upgrades such as movies work fine so it just appears to be an issue with SkyF1
23 Oct 2022 09:39 AM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.
This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.
23 Oct 2022 10:44 AM
Posted by a Sky employeeThank you for escalating this. We have sent an invite to chat 🙂
25 Oct 2022 10:16 AM
Posted by a Sky employeeUpdate – We are still looking to help you Gailgail1. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂
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