SKY Go app.....who to complain to at SKY re: 720p quality (we want 1080p)

[IanJ1965]

So, it's 2025 and still SKY transmit SKY Go programmes at 720p.
Who/where do I complain to at SKY...............Seriously, it's time for 1080p.

Ian.

[caesarome]

@IanJ1965 

https://www.sky.com/help/articles/how-to-make-a-complaint

[IanJ1965]

That link is all about complaining about a programme, not a service such as SKY GO.

Ian.

[xenon81 · Accepted solution]

The page is for all complaints, simply select how you want to make your complaint and the contact details will appear under "Get in Touch".

The bit under "programming complaints" is for those who want to make a complaint about a programme. 

[caesarome]

@IanJ1965 

That page links to this one:

https://www.sky.com/help/forms/complaints

[IanJ1965]

Reply from SKY:

Thank you for reaching out to us and sharing your feedback regarding the streaming quality on the Sky Go app.
I understand how important it is to have the best viewing experience, especially when following your favourite programmes like Sky F1.
I apologise for any inconvenience the current 720p streaming may be causing you.
We appreciate your suggestion for an upgrade to 1080p.
Please rest assured that your feedback is valuable to us and will be taken into consideration as we continue to improve our services.

Ian.

[joe+pineapples]

I was wondering why we don't get 1080p @50fps in the UK, like they apparently do in New Zealand

What Internet Speed is required for Sky Go?

[rscott]

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@joe+pineapples wrote:

I was wondering why we don't get 1080p @50fps in the UK, like they apparently do in New Zealand

What Internet Speed is required for Sky Go?

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Sky New Zealand has no connection to Sky UK. 

[IanJ1965]

Not connected to SKY UK of course, but.....

https://www.sky.co.nz

Ian.

[joe+pineapples]

Ah right, didn't realize.