We have had huge problems with both Openreach and Sky trying to get broadband installed in our new home. As the Openreach contract is through Sky we had to continuously call Sky in an attempt to resolve. Everybody hid behind the 'system', follow up calls never materialised and 3 people actually lied to us!
However once Emma got hold of it, she was helpful, supportive and followed up several times with both Openreach and us. She even called after the installation to check everything was working.
From experiencing abysmal service extending over a 2 week period, Emma's approach was a breath of fresh air. Other people in Sky could learn a lot from Emma on how to provide proper support to your customers.
Thank you again Emma. You are a star ⭐
