I rang sky today to discuss an upgrade, and went through exactly what I needed, to get to the final stages of booking the installation, to then be disconnect (Skys fault not mine) . I called back and spoke to different team member (Sean) to be advised that my order was cancelled, but no further notes about what I had agreed were on the system. After speaking to Sean at lengths about my requirements it became apparent that during my initial call I had been misled with what would be best for me and I also realised that they had not relayed some of the information that they were required to. However this is to give positive feedback about Sean who clearly cares about his work, who was extremely efficient, honest, informative and articulate and provided me with a level of service that was to the highest of standards. I cannot express my appreciation enough at the way he dealt with the situation, by actually listening to all that I had to say. He turned an unhappy customer into an extremely satisfied one. He is a real credit to this company. So thank you Sean - you're a star!
