We had problems with our broadband for weeks. I called sky on Saturday afternoon 2/12/17, and spoke to Declan, he was brilliant, he was very patient with me as I was also trying to juggle my 11 month old, and switch things on and off. He kindly posted a new splitter out, after figuring out the problem. He didn’t try to hard sell stuff just outlined my options. Declan is a credit to sky, you are very lucky to have him.