How To Send Thanks To Sky

[Anonymous]

Hi, 

I was offered an upgrade to SkyQ a few weeks back and we were given an install date for 3 weeks after. Around a week before the instlal date, I contacted Sky to let them know that we have preivously has enginners visit the property but unable to complete the work as they did not have ladders that are high enough to access the dish. When the enginner came, we had the same problem adn they wern't able to change the LNB on the dish to install SkyQ. 

I spoke with a number of agents who advised me to get a private company to install the LNB at my own expense. I was considering leaving Sky after 15 years until I spoke to Lauren (ID: LCL03). She was incredibly helpful, she managed to arrange a reimbusment for fitting the LNB privatley, she arranged an expres sinstall date with Sky and she kept me involved at each stage. If it wasn't for how helpful and efficient she was, I don't think I would have renewed a contract with Sky. I would like to say a special thanks to Lauren and her manager for dealing with the situation the way they did.