How To Send Thanks To Sky

[Anonymous]

Hi I was phoning to cancel my sky tv package and ended up speaking to Vicky  (her manager was Brian and she was in Glasgow). She was so nice/helpful and without any hard sell whatsoever made my do a complete turn around to not only not cancelling my tv, but to actually move my broadband and phone to you too. I felt that i just  had to send some feedback for your company so you can employ more customer focused people like Vicky to help your company go from strength to strength. She took the time to listen and then prove she completely understood by focusing on what would suit my family not all the extras we wouldnt use. She explained everything in an easy to understand and patient manner so that I gained confidence in my understanding of the products, I gained confidence in her and also in your company, all soley due to her delivery of information and her communication skills.  Its very rare to speak to someone with this level of customer service skill, tbh the only other company that could compare would be first direct who are well known for always winning the customer service awards. I actually ended up paying more to move everything to you than had I gone elsewhere. This is a major indicator of how well I viewed your company and its dedication to improving its staff and customer service as tbh at the start my main objective was reducing price only. In all honesty if I could have afforded another £6 a month I would have gone with your cube too,  due to her skills alone, but with disabled children and limited funds those few pounds were beyond me. So to sum up im really amazed at the progression your company has made in realising that if you get the right calibre of staff and allow them the time to build rapport it will pay big dividends for your company. Well done sky and thankyou very much.