Hi,
Would like to place on record a huge thanks to our local sky engineer. Having just recently moved to the area (Lymington) we had sky Q fitted by a extremly helpful engineer called Alex. He overcame all the local problems with installation, and setup with ease.
A few weeks later after installing a new BT router, we were unable to connect our sky Q to all the extensions. Although we tried to contact Sky directly for assistance, we gave up following a 45 minute wait! Fortunately I still had Alex's direct number who was extremely patient and helpful and managed to get us reconnected. Hopefully Sky will never underestimate the amount of goodwill and public relations generated by engineers like Alex.
