I just want to send a special thank-you, I recently moved into a new house a couple of weeks ago, I've been having trouble with my internet since I moved in, I phoned Sky yesterday, I wish I'd have asked now because I don't know the name of the gentleman that was so patient helping and talking me through every step of the way to get all my Sky and Broadband up and running again, it was between 5.30/ 6pm 8th November, he spoke with an Irish accent, but he's the only one I could understand and he was very thorough. Thanks again for all your help.