I have been a Sky customer for over 6 years and throughout that time I have had home phone and broadband and for a period the Variety Package. Sadly I had to remove the Variety Package a couple of years ago. Yesterday I decided to call Sky regarding the possibility of buying the Sky Variety and Cinema package. I was put through to sales and did not have a good experience, I felt so strongly about this experience I sent in a formal complaint by email. Later the same day I had the pleasure of speaking to Steve in your Cancellations Team, he was very professional from the start, apologised for my earlier experience, fully understood my needs and I’m delighted to say came up with a perfect package for me at a very fair price. Please send my sincere thanks to Steve as he is a credit to Sky and delivers excellent customer service.
