I had a bad experience in October whilst trying to renew my sky package and was determined to cancel. I phoned cancellations in November and spoke to a real nice guy called Chris who sorted me out with a great upgrade with a good discount . Yesterday I contacted the technical department because of issues with broadband connection and booster I spoke to Danny , who spent over a hour and a half sorting out my issues . He was extremely patient as I'm not brill with this kind of technology.
Both these guys were very helpful courteous and made me feel at ease. They are a credit to Sky and deserve praise for their efforts and attitudes