Our Internet had been playing up so I had to phone up to solve the problem. I was expecting the normal boring conversation with broken english while someone from the otherside fo the world tries to fix your internet. I spoke to Damien (employe ID 4ea58) and he fixed the problem, which I was expecting but he made the conversation very enjoyable. His approach was very friendly and made waiting for an internet connection test more like catching up with a friend. Please make sure more people at sky have his approach and give him a pat on the back for making your customers happy with the service. Cheeky bugger did try to sell me Sky TV so while he was being friendly he was still still focused on doing his job!
