Excellent Customer Service

[MrsM7]

I would like to thank Kevin Joshva in Retention/Cancellation department for his help on 24th February.

He resolved a long drawn out problem which had been causing me a lot of worry and stress.

Kevin was patient, understanding and efficient at resolving the issue.

He provided excellent customer service and is an absolute credit to your company.

[SpaceSparkie]

Hi @MrsM7 

 

Thank you for your post and sharing your experience with Sky. We have sent your thanks onto the staff member and their manager. 

 

Thanks
Sarah 
Community Moderator

[Lorraine332]

I started out wanting to nominate Sky for their excellent customer service.  I was directed here but feel the company deserve an award for amassing great staff who are obviously encouraged to deliver excellent customer service in a world where talking to humans is now a rarity. I've opted to remain with them though I hardly watch TV simply because EVERY SINGLE interaction I've had with a customer service member (and even their engineer) has been excellent. They really go above and beyond. The most helpful were the person who signed me up 2 years ago (but I've forgotten his name) and today the lovely lady I spoke with who was particularly empathetic and helpful. I could go on and on because they're so good, particularly the UK based team. It's always a pleasure talking to Sky and thank you amazing customer service agents. I hope you're all rewarded for the wonderful work you do.