Luke took ownership of a complex issue I had been trying to resolve with sky for weeks. He was understanding, listened, had a great attitude but most importantly he called me back when he said he would (twice) and went out of his way to investigate and find potential solutions and ultimately resolved the problem.
Luke has a lovely way about him and not only is he the best advisor I have ever spoken to at Sky but the best of any company.
I haven't stopped singing his praises to my husband, friends and family since.
Please track down Luke and send him my thanks again.
