Problem solved

[rmoon]

Thank you Sky customer service 

Charles in the Customer Service Department deserves credit for finally fixing my issue with Sky Stream UHD buffering and lagging

Sports were unwatchable 

Charles arranged for my Puck to be replaced which was delivered the next day 

No more buffering or lagging 

Thank you Sky Team

[SpaceSparkie]

Hi @rmoon 

 

Thank you for your post and sharing your experience with Sky. We have sent your thanks onto the staff member and their manager. 

 

Thanks
Sarah 
Community Moderator