Big thanks to Sue (hope that was your name), lovely Scottish accent, spoke with me around 16:30pm today (25/02) on the phone, they are in the account cancellations team. They helped me make some amendments to my account. They are really friendly, helpful, and we went a bit 'off script' and had a giggle. Dealt with some technical problems without sounding frustrated and knew what to do to correct them. A big asset to your team, made the process really straight forward and was able to understand my needs. Would be lovely if they could be recognised in whatever way you can.
