I had Craig and Paula come to my house on Wednesday as my broadband had stopped working.
The whole system with the mini boxes had been a nightmare for months, unable to pause, constant freezing, error showing no connection. I had gone on MySky and had attempted multiple times to follow the steps. I also kept calling but the virtual assistant would just send me a link that didnt help. I finally managed to speak to an advisor who sent out a sky max hub and booster. This just made it worse and we lost all streaming apps on the main box and not even a signal on the mini boxes.
I couldnt believe how complicated the whole system was. Craig did not stop working for over 3 hours trying to get everything up and running.
I was so impressed with his commitment and skill set.
He was not going to leave until I had everything Im paying for. He must of got his steps in that morning just in my house. His patience was impressive and I felt so relieved to have an engineer like him to come to my house as I knew he wasn't going to stop until it was resolved.
Paula kept me up to date with progress and showed me how it works and reset my MySky app.
She gave me lots of tips.
I think Craig and Paula represented Sky as a company that cared, a company that have only the best engineers and a company that valued long term loyalty from me as a customer.
Please pass on my thanks and gratitude.
