I have completely forgot the advisors name, he was male and had a strong Scottish accent. His name could be Shaun. He spent over an hour on the phone today around 1pm and was so helpful and considerate. After two previous phone calls and using the online help service I was at a complete loss and was unsure what to do next. The adviser talked me through all my options and gave great advice. Not only did he help on a practical side, he went above and beyond to make sure I was reasurred and felt listened to! I honestly cannot thank him enough for all he has done to help. It had been a long morning of calls and no help until he stepped up! He is an absolute legend and credit to your company. I really hope you can track him down, he really does deserved the accomplishment of what a fantastic job he does! Thank you so much!
